Diamond Maps FAQ


Frequently Asked Questions

Sales Questions
How much does this cost?
Will this work on both Android and Apple phones?
Do you offer an enterprise license?
What other software do I need?
Do I have to buy a subscription for each computer?
Can I just buy the software rather than paying an on-going subscription?
Can this be used as a data collector?
How does this compare to ArcGIS?
Does this require an internet connection?
How does this free trial work?
I didn't have time to evaluate it this month. can you extend my free trial?
What if I decide later to go with someone else?
Is this an app that installs on my phone?
Can I add my own ortho photos?
How often does the background photography get updated?
How accurate are the maps?

Support Questions

When I open my map it starts out in the wrong place.
Can I control who makes changes to my map?
I selected the arrow line style for my sewer layer but many lines point in the wrong direction.
I added a new user but he never got an email with his password.
How much would you charge to map a small system with 500 connections?
Can I create more than one map? Does it cost more?
How do I get this on my phone?
Why can't I see the calendar button next to my date field?
How do you reconcile changes made by different people on the same layer?
What if I lose my internet connection before I get a chance to save?
How do I backup my data?
How do I change the diameter for just 50ft of a pipe?
Can I import a Geodatabase?
What kind of tablet do you recommend?
What if someone goes in and deletes everything we have done?
How do I print?
Can I zoom in more?

GPS Questions

I'm using a Trimble R1 with my IPad but my location is off by 20ft.
When I turn on GPS in Diamond Maps I get error "User denied Geolocation".
What type of GPS equipment do you recommend?
What is the difference between GPS and GNSS?