Contents


GPS Troubleshooting - User Denied Location

Problem: 
GPS Status screen reports 'User denied location' on iPad/iPhone

Solution: 
This error message means that you need to give your phone or tablet permission to access the GPS. Below are instructions on how to do this.

1. Open your phone's 'settings' screen. Then go to 'Privacy', then 'Location Services'
2. Turn on 'Location Services' if it is not on already (it is probably already on)
3. Under location services you will find a list of apps. Find your browser in this list. It is probably called 'Safari' or 'Chrome'
4. Set the Allow Location Access to 'While Using the App'
5. Switch back to your browser and reload your Diamond Maps map page
6. Click the 'GPS' button on the right side of the screen
7. The browser should now ask you if you want to allow this web page to access your location. Answer 'Yes'.
Note: If you previously answered 'No' to the above question then you may need to reset your phone's warnings in order to have an opportunity to change your answer to yes. To do this, go to Settings, General, Reset Location Warnings/Reset Location and Privacy.



Problem: 
GPS Status screen reports 'User denied location' in Chrome browser on Android phone/tablet

Solution: 
This error message means that you need to give your phone or tablet permission to access the GPS. Below are instructions on how to do this.

1. Click the chrome menu button.  This is a button showing three dots and is located in the upper right corner of your browser.
2. Choose 'Settings'
3. Under 'Advanced Settings' click 'Site Settings'
4. Click 'Location'
5. Turn location on if it is off.  
6. Make sure diamondmaps.com is not listed in the list of 'Blocked' sites.  If it is then remove it from this list.
7. Switch back to your browser and reload your Diamond Maps map page
8. Click the 'GPS' button on the right side of the screen
9. The browser should now ask you if you want to allow this web page to access your location. Answer 'Yes'.